Fashion Frequently Asked Questions - ENCADE

IS THIS YOUR FULL-TIME JOB?

Yes, I feel incredibly lucky to say I am a Professional Photographer. I started taking wedding photos many years ago and was trained by a photographer who has just received an MBE for his work. I took a break whilst trying other things out and have been back into wedding photography for the past 4 years where I have invested a lot of time in CPD and also invested a great deal of money in the best equipment.

ARE YOU INSURED?

Yes! I have both public liability and professional indemnity insurance.

WILL YOU TRAVEL?

Yes, we are happy to travel, we cover the UK and all other destinations. We love to travel so doing the two best things in the world would be a dream. Please talk to us about travel.

DO YOU CARRY BACK UP EQUIPMENT?

I always carry two cameras, that have dual cards, so this should eliminate any malfunctions. I also carry and a selection of lenses some are duplicates, so again all eventualities are covered. I use all Nikon Professional equipment which I am really happy with and always gives me the stunning photos we all want.

WILL YOU NEED TO VISIT THE VENUE/LOCATION BEFORE THE PHOTO SESSION?

This is not a must do, but happy to do so if you wish. If you are would like a pre-shoot this maybe a nice place to do this in. It maybe that you would like to talk about shots you would like there. However, location/venues normally have comprehensive websites so it does not have to be there. The choice is totally yours.

CAN YOU HOLD MY DATE?

No date can be reserved until a booking form has been submitted and a deposit has been paid. All dates are handled on a first-come, first-served basis. An inquiry does not automatically entitle you to your selected date. Sorry.

CAN WE ARRANGE A MEETING WITH YOU BEFORE WE BOOK?

This is something I prefer to do as it is good to get to know you and you to know me. I will always meet up at least once before a session and we can also skype if needed.

HOW CAN I RESERVE MY SESSION DATE?

I will firstly require you to fill in and email me your booking form – you will be sent a copy of this form via email once we have confirmed my availability and we have had a consultation meeting/chat over the phone. Once the form has been submitted, a holding deposit is required to complete the booking, which can be paid via bank transfer.

WHEN IS THE FINAL BALANCE DUE?

The final total must be paid up as agreed before the date of the session. This can either be paid in one lump sum, or in instalments payments (this we can discuss).

WHAT HAPPENS IF I NEED TO CANCEL/CHANGE MY SESSION DATE?

If you need to reschedule the date of the Session, a rescheduling fee may occur which will need to be paid in order to secure another date (subject to availability). If the new date is unavailable or the session is cancelled, the paid deposit is non-refundable. Furthermore, if the session is cancelled within 7 days of the session date, payment in full is required to absolve loss of earnings as a result of your cancellation.

WHAT HAPPENS IF YOU FALL ILL OR CAN'T MAKE IT TO OUR SESSION?

In the unlikely event that I'm unable to make it to your session due to illness or injury, I have a network of other professional photographers that I trust that are able to take my place in my absence. They will replace myself on the session day and will shoot in a similar manor as myself. I will then work alongside my stand-in to sort through the photos and/or videos that they have captured and edit them to the same style and standard that you see on my website.

CAN I UPGRADE MY SESSION PACKAGE ONCE I'VE BOOKED?

Absolutely. Once you've paid a deposit and secured your session date, you are able to upgrade, downgrade or adjust your booking at any point so long as you give me plenty of advance notice (subject to availability).

CAN YOU BUILD A SESSION PACKAGE TO MY NEEDS?

Yes, the collections shown are what clients normally choose, however everyone is different and have different needs, please speak to us and we will tailor make a bespoke package to what you require.

HOW LONG AFTER THE SESSION WILL IT BE TILL I/WE GET OUR PHOTOS?

We note some clients wait months for their photos, we aim to get this back to you with an agreed timescale stated in the contract. We like to ensure all shots are edited as required and we would never send anything out to you that has not passed out quality control.

HOW WILL WE RECEIVE OUR PHOTOS?

Once editing has been completed you will be able to view them on a private online gallery; I will send you the direct link for this, these will only be viewable once you have looked through these and highlighted any changes you want to make before uploaded to your private gallery. Once all this has been actioned, your photos will be either; (decided upon collection chosen with ENCADE)

1)Put on to a USB stick, that I'll post to your door so that you can enjoy the memories for ever more.

2) Albums/prints and other media, we will discuss as each supplier has a different lead time and this depends on the extensive range of albums we offer.

WHERE ARE THE ALBUMS/PRINTS MADE?

We have various suppliers of albums/printers, all made with the premium quality of materials available, hand selected and gone through thorough Quality Control. Currently all of the Albums are made within the EU, you will see on an Authenticity Label whether they have been made in England, Poland or Italy. All of which will be signed off by ENCADE.

DO YOU DO GROUP PHOTOS?

Yes, we love group shots, lets us know your requirements, ideas and we can then work on the stylised shoot you require. Our main photos will as requested as you are the VIP’s of the day. However, we will follow your guidance on what you require. This is discussed beforehand so your wish is fulfilled.

DO YOU PHOTOSHOP PHOTOS?

Generally speaking, I don't tend to do any extensive airbrushing of the skin, as I feel that the results can look incredibly fake. That said, I will remove any spots or breakouts to ensure that you look your best in your photos. If you require more intensive editing this can be discussed.


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